Issues with Magine Pro Console

Can't login to console
If you can't login to the Magine Pro Console please check if your browser accepts cookies and test to login with another browser. If this shouldn&#...
Tue, 25 Jun, 2019 at 11:43 AM
Transcoding
If the transcoding of an asset fails please check the error message. You can find it in the console in the linked media tab of the asset and then clicking o...
Tue, 8 Sep, 2020 at 2:12 PM
Transactional emails aren't triggered
If you have connected your Mandrill account with our backend through the Magine Pro Console and the emails aren't send then please check the following ...
Thu, 7 May, 2020 at 3:03 PM
Input fields are prefilled with wrong information
If you are experiencing that input fields in console get automatically filled with wrong data e.g. when creating a user or when editing metadata etc. make s...
Thu, 7 Nov, 2019 at 5:24 PM
My collection or asset doesn't show up in my service
The asset doesn't show up For an asset to show up in your streaming service it needs a playable video file and a connected metadata asset. If you have...
Fri, 3 Jan, 2020 at 3:54 PM