HelpCenter

Customise your service 0

Plan your streaming service 2

• Where to start?
• Magine Pro Glossary

Third party accounts & contracts 6

• Google Play Account
• Apple iTunes connect account
• Mailchimp & Mandrill
• Adyen
• Google Tag Manager

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Service branding 5

• Domain and basic web set up
• Design guidelines
• Translations
• Terms & Conditions, Privacy Policy and Cookies
• Support page and FAQ

Populating your service with content 10

• Populating your service with content
• VOD source specifications
• Upload content and metadata in a bulk
• Metadata specifications for VoD
• Ingest a channel

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Selling your service 2

• Packages, offers and promotion codes
• Adding advertisement revenue to your service

Communicating with your customers 4

• Mailchimp Magine pro integration
• Mailchimp set up
• How to use Mailchimp
• Transactional emails with Mandrill

About Magine Console 3

• Introduction to Magine Pro Console
• Login to Magine Pro Console
• Your Magine Pro Console account

Analytics 2

• Template dashboards
• Custom dashboard

Content 14

• Media
• How to release a new Channel?
• How to release a new VoD?
• Metadata
• How do we update the metadata in the console?

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Commercial 12

• Promo code capability
• Promo code creation
• Advertisement settings
• Adding overrides to single assets
• Bypass checkout codes

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Users 8

• User search
• Handling customer information
• Subscription details
• Offers- Subscription History
• Payment details

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Configuration 16

• Branding
• Welcome page
• Menus and footer
• Access rules
• General content publication rules and presentation

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Issues with apps 5

• General troubleshooting steps for app and web player problems
• Error messages
• Advanced troubleshooting steps for Android devices
• Advanced troubleshooting steps for Apple devices
• Advanced troubleshooting steps for the web player

Issues with payments & login 2

• Troubleshooting payments
• Troubleshooting login issues

Issues with Magine Pro Console 1

• Can't login to console

Template app 1

• Adding trailers and share function

Magine Pro Console 7

• Configure your service
• Improvements of entitlements
• New and improved way to manage your collections and channel view
• Create packages based on labels
• Design changes and updates for the Magine console

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