HelpCenter

Apple devices 3

• iPad and iPhone app
• Apple TV
• Jailbreak and Playback

Amazon Fire TV 1

• Amazon Fire TV

Android devices 3

• Android tablet and phone
• Android TV
• Root access and Playback

Computers & browser 2

• Windows computer and browser
• Mac and browsers

Chromecast 1

• Chromecast

Smart TVs 2

• Samsung Smart TV
• LG Smart TV

Access to your service 5

• Register account service
• Log in to your service
• User settings page
• Parental control
• Device limit

Customise your service 7

• TV guides for linear TV (EPG)
• My watchlist
• Search function
• Favourite channel list
• Picture in picture player

See all 7 articles

Plan your streaming service 2

• Where to start?
• Magine Pro Glossary

Third party accounts & contracts 6

• Google Play Account
• Apple iTunes connect account
• Mailchimp & Mandrill
• Adyen
• Google Tag Manager

See all 6 articles

Service branding 5

• Domain and basic web set up
• Design guidelines
• Translations
• Terms & Conditions, Privacy Policy and Cookies
• Support page and FAQ

Populating your service with content 10

• Populating your service with content
• VOD source specifications
• Metadata specifications for VoD
• Upload content and metadata in a bulk
• Connecting to S3 bucket

See all 10 articles

Selling your service 2

• Packages, offers and promotion codes
• Adding advertisement revenue to your service

Communicating with your customers 4

• Mailchimp Magine pro integration
• Mailchimp set up
• How to use Mailchimp
• Transactional emails with Mandrill

Set up your event 0

Access to Magine Pro Console 4

• Introduction to Magine Pro Console
• Login to Magine Pro Console
• Removing an account from Magine Pro console
• Your Magine Pro Console account

Analytics 2

• Template dashboards
• Custom dashboard

Content 21

• Media
• Release a new channel
• Manage rights on broadcasts
• Updating metadata on Live channel broadcasts
• Release a new VOD

See all 21 articles

Commercial 11

• Create a package
• Create offers
• Disable and re-enable offers
• Promo code capability
• Promo code creation

See all 11 articles

Users 10

• Create user accounts
• Access to your content
• User search
• Handling customer information
• Offer details

See all 10 articles

Configuration 17

• Branding
• Welcome page
• Menus and footer
• Access rules
• General content publication rules and presentation

See all 17 articles

Issues with apps 5

• General troubleshooting steps for app and web player problems
• Error messages
• Advanced troubleshooting steps for Android devices
• Advanced troubleshooting steps for Apple devices
• Advanced troubleshooting steps for the web player

Issues with payments & login 2

• Troubleshooting payments
• Troubleshooting login issues

Issues with Magine Pro Console 5

• Can't login to console
• Transcoding
• Transactional emails aren't triggered
• Input fields are prefilled with wrong information
• My collection or asset doesn't show up in my service

Template app 1

• Adding trailers and share function

Magine Pro Console 7

• Configure your service
• Improvements of entitlements
• New and improved way to manage your collections and channel view
• Create packages based on labels
• Design changes and updates for the Magine console

See all 7 articles

Get in touch 1

• Want to know more?