HelpCenter

Apple devices 2

• iPad and iPhone app
• Apple TV

Amazon Fire TV 1

• Amazon Fire TV

Android devices 2

• Android tablet and phone
• Android TV

Computers & browser 2

• Windows computer and browser
• Mac and browsers

Chromecast 1

• Chromecast

Smart TVs 2

• Samsung Smart TV
• LG Smart TV

VOD Audio level 0

Access to your service 10

• Register account service
• User login
• User settings page
• Parental control
• Device limit

View all 10

Customise your service 21

• TV guides for linear TV (EPG)
• My list
• Content search
• Watch offline
• Continue watching

View all 21

Monetize your content 16

• Monetisation models overview
• Subscription model
• Transactional model
• Advertisement model
• Day passes

View all 16

Plan your streaming service 3

• Where to start?
• Set up checklist
• Magine Pro Glossary

Third party accounts & contracts 7

• Google Play Account
• Apple's App Store Connect account
• Mailchimp & Mandrill
• Payment gateway agreement
• Google Tag Manager

View all 7

Service branding 5

• Domain and basic web set up
• Design guidelines
• Translations
• Terms & Conditions, Privacy Policy and Cookies
• Support page and FAQ

Populating your service with content 10

• Populating your service with content
• VOD specifications for transcoding
• Metadata specifications for VoD
• Upload content and metadata in a bulk
• Connecting to S3 bucket

View all 10

Selling your service 2

• Packages, offers and promotion codes
• Adding advertisement revenue to your service

Communicating with your customers 4

• Mailchimp integration
• Mailchimp set up
• Designing transactional emails
• Transactional emails with Mandrill

Set up your event 4

• Live event specifications
• Order your live event
• Prepare your live event
• Connect a live event feed

Access to Magine Pro Console 3

• Login to Magine Pro Console
• Removing an account from Magine Pro console
• Your Magine Pro Console account

Analytics 2

• Template dashboards
• Custom dashboard

Content 26

• Media & Metadata
• Release a new channel
• Manage rights on broadcasts
• Updating metadata on Live channel broadcasts
• Release a new VOD

View all 26

Commercial 12

• Create a package
• Create offers
• Disable and re-enable offers
• Promo code creation
• Bypass checkout codes

View all 12

Users 10

• Create user accounts
• Access to your content
• User search
• Handling customer information
• Offer details

View all 10

Configuration 19

• Branding
• Welcome page
• Menu configuration
• Content details
• Enable features

View all 19

Data 9

• Raw data exports
• Report: Users
• Report: Viewing data
• Report: Metadata assets
• Report: Subscription data

View all 9

Billing 2

• Dunning subscriptions
• Billing subscriptions

Issues with apps 5

• General troubleshooting steps for app and web player problems
• Advanced troubleshooting steps for Android devices
• Advanced troubleshooting steps for Apple devices
• Advanced troubleshooting steps for the web player
• Troubleshooting steps for Amazon Fire TV

Issues with payments & login 3

• Troubleshooting payments
• Troubleshooting login issues
• Troubleshooting promotion codes

Issues with Magine Pro Console 5

• Can't login to console
• Transcoding: Review flagged and failed video files
• Troubleshooting transactional emails
• Input fields are prefilled with wrong information
• Troubleshooting collections

Issues with App releases 0

Issues with transcoding 2

• Transcoding: Review flagged and failed video files
• VOD Pipeline error messages

Latest releases 1

• Updates and new features 2020

Test 1

• test guru

Get in touch 1

• Want to know more?

In-app payments 6

• Apple: SVOD IAP offer creation
• Apple: TVOD IAP offer creation
• Google: SVOD IAP offer creation
• Google: TVOD IAP offer creation
• Amazon: SVOD IAP offer creation

View all 6