Issues with apps

General troubleshooting steps for app and web player problems
If a customer has a technical issue with your streaming service first get a picture of what seems to be the problem: What device is the customer using a...
Thu, 11 Jul, 2019 at 11:05 AM
Error messages
These error messages are used in all devices: Error message What does it mean? | 520 |  It seems this video is not in your subscription | 521 |  T...
Tue, 25 Jun, 2019 at 9:43 AM
Advanced troubleshooting steps for Android devices
Customer can't find app in app store If a customer can't find your app in the Google app store please check if the app should be available in the...
Tue, 25 Jun, 2019 at 9:41 AM
Advanced troubleshooting steps for Apple devices
Customer can't find app in app store If a customer can't find your app in the Apple app store please check if the app should be available in the ...
Tue, 25 Jun, 2019 at 9:42 AM
Advanced troubleshooting steps for the web player
The web player can show error codes that are different from the general codes in the apps. Here is a full list. In some more complicated cases we will need...
Tue, 25 Jun, 2019 at 11:41 AM