HelpCenter

If you need to create user accounts for e.g. VIP or testing you can do so through the console. Go to the user section in the console and click on "list...

There are two ways of how a user can get access to your content. The user purchases an offer. She will gain access to the content connected to the offer u...

Go to User → List user to do a search. When searching for a user in the console you can use the following customer information:  e-mail UserID Name...

After searching for a customer account you can find the details by clicking on the UserID. You can identify the UserID by checking the last 3 letters. A use...

In the Offer tab, you will find the information about the customer's active offers.  Subscription offers information Next billing date: The nex...

If a customer is requesting help with removing an offer then follow these steps: Find the user account in the user section of the Magine Pro Console ...

The history shows all the changes that have been made to the customer subscription. You can find here information on when an offer has been started and when...

On payments, you can check the payment method used by the customers, the status of the payments and investigate failed payments. Payment method In this se...

When clicking on the promotion tab you can see which voucher codes have been consumed by the customer.  You can also add existing voucher codes manual...

If a customer wants that you delete the account you can do so by clicking on the “delete” button in the account details page. The data will be erased from t...