Users

User search
Go to User → List user to do a search. When searching for a user in the console you can use the following customer information:  e-mail UserID Name...
Thu, 7 Nov, 2019 at 11:27 AM
Handling customer information
After searching for a customer account you can find the details by clicking on the UserID. You can identify the UserID by checking the last 3 letters. A use...
Thu, 7 Nov, 2019 at 11:24 AM
Subscription details
In the Offer tab you will find the information about the customers subscription.  Next billing date: The next date when the account will be billed Prev...
Wed, 31 Jul, 2019 at 4:52 PM
Remove offers
If a customer is requesting help with removing an offer then follow these steps: Find the user account in the user section of the Magine Pro Console ...
Thu, 7 Nov, 2019 at 11:44 AM
Subscription History
The history shows all the changes that have been made to the customer subscription. You can find here information on when an offer has been started and when...
Thu, 7 Nov, 2019 at 1:44 PM
Payment details
On payments you can check the payment method used by the customers, the status of the payments and investigate failed payments. Payment method In this sec...
Mon, 5 Aug, 2019 at 11:07 AM
Promotions
When clicking on the promotion tab you can see which voucher codes have been consumed by the customer. You can also add existing voucher codes manual...
Mon, 18 Jun, 2018 at 2:57 PM
Delete user accounts
If a customer wants that you delete the account you can do so by clicking on the “delete” button in the account details page. The data will be erased from t...
Thu, 7 Nov, 2019 at 11:20 AM
Create users in Offer management
If you need to create user accounts for e.g. VIP or testing you can do so through the console. Go to the user section in the console and click on "list...
Mon, 10 Dec, 2018 at 2:14 PM