Users

User search
Search Go to User → List user to do a search. When searching for a user in console you can use the following customer information:  e-mail user id ...
Mon, 18 Jun, 2018 at 2:52 PM
Handling customer information
After searching for a customer account you can find the details by clicking on the UserID. You can identify the UserID by checking the last 3 letters. A use...
Mon, 18 Jun, 2018 at 2:53 PM
Subscription details
In the subscription tab you will find the information about the customers subscription. If the subscription tab should be blank check the country settings o...
Mon, 18 Jun, 2018 at 2:54 PM
Add and remove subscriptions
If a customer is requesting help with adding a subscription to the account then follow these steps: Click on the subscription tab Click on “Add subscr...
Mon, 18 Jun, 2018 at 2:54 PM
Subscription History
The history shows all the changes that have been made to the customer subscription. You can find here information on when a subscription has been started an...
Mon, 18 Jun, 2018 at 2:55 PM
Payment details
On payments you can check the payment method used by the customers, the status of the payments and investigate failed payments. Payment method In this sec...
Mon, 18 Jun, 2018 at 2:57 PM
Promotions
When clicking on the promotion tab you can see which voucher codes have been consumed by the customer. You can also add existing voucher codes manual...
Mon, 18 Jun, 2018 at 2:57 PM
Create user accounts in subscription services
If you need to create user accounts for e.g. VIP or testing you can do so through the console. Go to the user section in the console and click on "l...
Mon, 10 Dec, 2018 at 4:07 PM
Delete user accounts
If a customer wants that you delete the account you can do so by clicking on the “delete” button in the account details page. The data will be erased from t...
Mon, 18 Jun, 2018 at 3:01 PM
Create users in Offer management
If you need to create user accounts for e.g. VIP or testing you can do so through the console. Go to the user section in the console and click on "list...
Mon, 10 Dec, 2018 at 2:14 PM