If the transcoding of an asset fails please check the following:
- The naming of the video file: The file name has to be written together with no spaces, scores or underscores
- The specifications of the video file: The file has to match our specifications. If you are insecure if your content material matches the requirements you can use the Open Source VLC player to check e.g. the frame rate, resolution and track information.
- The audio tracks of the video file: If you provide a 5.1 audio track you will also need to provide a stereo track as a backup track.
If you can confirm that these requirements match your video file and you still get a transcoding error please send an email to firstname.lastname@example.org so that we can investigate.