The Magine Console includes a section where you can create user accounts. This is very useful if you need a test or a VIP account for your streaming service.
Go to the Commercial section in the Console
Click on Users/Create User
Fill out the fields
Name: Name of the user
Email: Email of the user, used as login
Password: Password to login, needs to have a least 6 signs
Locale: Defines the language for the service messages
Country: Defines the market the account is active in
Click on create
Select only languages (locale) that are available in your service. If you use a language that isn’t available the user will get the default language.
Select only a country where your service is available. If you choose a different country you won’t be able to add a subscription to the account in the next step.
After you clicked on the create button you will be redirected to the account detail page. You can now adjust the account further to your needs.
Change contact email, country or language settings if necessary
Add tags that give special rights to accounts
Save the changes
Disables the IP check so that the content is available world wide
Testers and VIP outside the market
Disables the check for how many devices are used in one account
Testers & developers who will test on several devices with the same account
Add a subscription
Click on the subscription tab
Click on “Add subscriptions”
Choose the subscription that should be accessible in the account
Add a note that describes why you added the subscription
Click on Okay
You can now use the account in your service.
Managing VIP accounts
Giving special VIP access to your service can be a good way to showcase and market your service. We recommend that you keep track of all VIP accounts and check on a regular basis if they are still necessary.
If you are using the offer management please contact firstname.lastname@example.org to add a free subscription to your VIP users. The feature is currently in development.
Downgrading unnecessary test and VIP accounts
If you decide that you don’t need the test or VIP account any more then you can downgrade the account to a free account:
Find the account in User section of the Console
Go to the subscription tab
Click on the cancel button next to the subscription
Enter a note that describes why you removed the subscription
Choose to do a soft cancel (subscription ends at the end of the billing period) or a hard downgrade (subscription will be removed immediately)
If you want to do a hard downgrade mark the hard delete box
Click on Cancel subscription
Note: After creating an account it can take up to 30 min until the account will turn up in a search in the console. The account is fully usable from the beginning but it takes a while until the search index is updated with the account data.